Free shipping to mainland Spain and the Balearic Islands for orders over 100 euros

Cookie Policy

 

I. Cookie Information

In accordance with Law 34/2002, of July 11, on information society services and electronic commerce (LSSI), in relation to Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, General Data Protection Regulation (GDPR) and Organic Law 3/2018, of December 5, on Data Protection and Guarantee of Digital Rights (LOPDGDD), it is mandatory to obtain the express consent of the user of all web pages that use dispensable cookies, before they browse them.

II. What are Cookies?

Cookies and other similar technologies such as local shared objects, flash cookies or pixels, are tools used by Web servers to store and retrieve information about their visitors, as well as to offer proper website functionality.

Through the use of these devices, the Web server can remember certain user data, such as their preferences for viewing pages on that server, username and password, products they are most interested in, etc.

III. Cookies affected by regulations and exempted Cookies

According to the EU directive, the cookies that require informed consent from the user are analytical, advertising, and affiliation cookies, while technical cookies and those necessary for the website's operation or the provision of services expressly requested by the user are exempt.

TYPES OF COOKIES

I. By purpose

  • Technical and functional cookies: these allow the user to navigate through a website, platform or application and use the different options or services that exist therein.
  • Analytical cookies: allow the monitoring and analysis of the behavior of website users. The information collected is used to measure activity and to create browsing profiles in order to improve services.
  • Advertising cookies: allow effective management of advertising spaces based on content or ad frequency.
    Behavioral advertising cookies: collect information about personal preferences to effectively manage advertising spaces.
  • Social cookies: set by social media platforms to share content and track user online activity.
  • Affiliate cookies: track visits from other websites with which an affiliation contract is in place.
  • Security cookies: store encrypted information to protect it against third-party attacks.

II. By ownership

  • First-party cookies: sent from a computer or domain managed by the publisher.
  • Third-party cookies: sent from a domain not managed by the publisher but by another entity that processes the data.

III. By retention period

  • Session cookies: collect and store data while the user accesses a website.
  • Persistent cookies: data is stored for a defined period that can vary from minutes to years.

PROCESSING OF PERSONAL DATA

The Royal Collections Gallery Shop managed by Palacios y Museos, S.L.U. is the Data Controller of the data subject's personal data and informs you that this data will be processed in accordance with Regulation (EU) 2016/679 (GDPR). The following information is provided:

Purposes of processing: as specified in the section on cookies used on this website.
Lawfulness of processing: except in cases necessary for navigation, based on the data subject's consent (Art. 6.1 GDPR).
Data retention criteria: as per the section on cookies used on the website.
Data communication: data will not be communicated to third parties, except for third-party cookies or by legal obligation.
Data subject rights:

- Withdraw consent at any time.
- Right of access, rectification, portability and erasure of data, and the right to restrict or object to its processing.
- Right to file a complaint with the Supervisory Authority (www.aepd.es) if you consider that the processing does not comply with regulations.

Contact details to exercise rights:

Owner
The owner of this website is Palacios y Museos, S.L.U.
C.I.F.: B85810331
Registered in the Mercantile Registry of Madrid, volume 26,880, book 203 of Section 8 of Companies, page no. M-484436.

Address

Calle de Bailén s/n.  28013 Madrid

Contact email
online.tiendagaleriaccrr@palaciosymuseos.com

Cookies used on this site

Name Type Purpose Duration Provider
_shopify_s Analytics / Session Identifies unique sessions for internal analysis of site usage. 30 minutes Shopify
_shopify_y Analytics Records unique user identifiers for statistical analysis. 1 year Shopify
_shopify_analytics Analytics / Technical Collects information about site performance and usage. 1 year Shopify
_shopify_essential Technical Essential cookie for the proper functioning of the site (session, cart, etc.). 1 year Shopify
cart_currency Technical Saves the currency selected by the user in the cart. 2 weeks Shopify
cookie_consent Preference Saves the user's consent regarding the use of cookies. 1 year First-party
keep_alive Technical / Session Keeps the session active during navigation. Session Shopify
localization Preference Determines the visitor's language or region to display appropriate content. 1 year Shopify


Cookie settings panel

From this panel you can configure the cookies that the website may install on your browser, except for technical or functional cookies which are necessary for browsing and using the different options or services offered.

How to manage cookies from your browser

Action Description
Delete cookies from your device Cookies already on a device can be deleted by clearing the browser history, which removes cookies from all websites visited.
However, some saved information may also be lost (e.g., login details or website preferences).
Manage site-specific cookies For more precise control over site-specific cookies, users can adjust their privacy and cookie settings in the browser.
Block cookies Although most modern browsers can be configured to prevent cookies from being installed on devices, this may require manually adjusting certain preferences each time a site or page is visited. In addition, some services and features may not work correctly (e.g., profile logins).


How to delete cookies from common browsers

Browser Link to official guide
Chrome http://support.google.com/chrome/answer/95647?hl=es
Edge https://support.microsoft.com/es-es/microsoft-edge/eliminar-las-cookies-en-microsoft-edge
Internet Explorer https://support.microsoft.com/es-es/help/278835/how-to-delete-cookie-files-in-internet-explorer
Firefox https://www.mozilla.org/es-ES/privacy/websites/#cookies
Safari https://support.apple.com/es-es/guide/safari/sfri11471/mac
Opera https://help.opera.com/en/latest/security-and-privacy/#clearBrowsingData

Terms & Conditions

Welcome to the Madrid Royal Palace Shop . By accessing and using our website https://tienda.museoreinasofia.es/ and making a purchase, you agree to comply with the following Terms and Conditions. We recommend that you read them carefully before placing an order.

1. General Information

  • This website is managed by Palacios y Museos , with registered address at C/ Raimundo Fernández Villaverde, 61 7D 28003 Madrid .
  • If you have any questions, you can contact us at info@palaciosymuseos.com .

2. Use of the Website

  • Access to our online store is free and open, although the use of certain services may require registration.
  • The client agrees to make proper use of the website and not to engage in illegal or fraudulent activities.

3. Purchase Process

  • To make a purchase, you must select the products, add them to the cart, and complete the payment process.
  • Upon confirming your order, you will receive an email with the purchase confirmation and shipping details.
  • We reserve the right to cancel orders in case of errors in published prices, lack of stock, or misuse of the platform.

4. Prices and Payments

  • All prices will be billed in Euros (€) even if the contents of your shopping cart are displayed in your local currency. Payment will be processed in Euros at the most up-to-date exchange rate and includes VAT (where applicable according to current regulations).
  • Accepted payment methods will be indicated during the purchase process .
  • For shipments outside the European Union, tariffs, taxes and customs fees will be the responsibility of the customer.

5. Shipping and Delivery

  • Shipping scope: We ship nationally and internationally.
  • Delivery times: Delivery times may vary depending on the destination. Once your order is confirmed, you will receive an email with tracking information.
  • Shipping costs : Shipping costs will be calculated and displayed before you complete your purchase.

Shipments outside the European Union

  • Orders shipped to countries outside the European Union may be subject to tariffs, taxes and customs fees in the destination country.
  • These amounts are not included in the product price or the shipping costs indicated in the store.
  • Any additional charges arising from customs procedures will be borne by the buyer/customer , who will be responsible for paying them to the relevant authorities.
  • We are not responsible for delays caused by customs clearance processes.

6. Returns and Right of Withdrawal

  • The customer has 30 calendar days from receipt of the order to request a return, except for personalized products or products that are not allowed for hygiene reasons (e.g., jewelry, underwear, etc.).
  • Products must be returned in perfect condition, unused and in their original packaging.
  • Return shipping costs will be borne by the customer, except in cases of error or factory defect.
  • Once the return is received , the amount will be refunded using the same payment method used.

7. Warranty

  • All our products come with a 2-year legal guarantee against manufacturing defects.
  • The warranty does not cover damage caused by misuse, normal wear and tear, or improper handling.

8. Responsibility

  • We are not responsible for damages resulting from the misuse of products purchased in the store.
  • We reserve the right to modify the Terms and Conditions at any time, without prejudice to the rights acquired by the customer.

9. Data Protection

  • The personal information provided will be treated in accordance with our Privacy Policy , available on the website.
  • The client guarantees that the data provided is truthful and undertakes to keep it updated.

10. Applicable Legislation

  • These Terms and Conditions are governed by current Spanish and European legislation.
  • In case of conflict, the parties will submit to the courts and tribunals of Madrid, Spain , unless otherwise provided by consumer protection regulations.