Terms & Conditions
Welcome to the Madrid Royal Palace Shop . By accessing and using our website https://tienda.museoreinasofia.es/ and making a purchase, you agree to comply with the following Terms and Conditions. We recommend that you read them carefully before placing an order.
1. General Information
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This website is managed by Palacios y Museos , with registered address at C/ Raimundo Fernández Villaverde, 61 7D 28003 Madrid .
- If you have any questions, you can contact us at info@palaciosymuseos.com .
2. Use of the Website
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Access to our online store is free and open, although the use of certain services may require registration.
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The client agrees to make proper use of the website and not to engage in illegal or fraudulent activities.
3. Purchase Process
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To make a purchase, you must select the products, add them to the cart, and complete the payment process.
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Upon confirming your order, you will receive an email with the purchase confirmation and shipping details.
- We reserve the right to cancel orders in case of errors in published prices, lack of stock, or misuse of the platform.
4. Prices and Payments
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All prices will be billed in Euros (€) even if the contents of your shopping cart are displayed in your local currency. Payment will be processed in Euros at the most up-to-date exchange rate and includes VAT (where applicable according to current regulations).
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Accepted payment methods will be indicated during the purchase process .
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For shipments outside the European Union, tariffs, taxes and customs fees will be the responsibility of the customer.
5. Shipping and Delivery
- Shipping scope: We ship nationally and internationally.
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Delivery times: Delivery times may vary depending on the destination. Once your order is confirmed, you will receive an email with tracking information.
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Shipping costs : Shipping costs will be calculated and displayed before you complete your purchase.
Shipments outside the European Union
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Orders shipped to countries outside the European Union may be subject to tariffs, taxes and customs fees in the destination country.
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These amounts are not included in the product price or the shipping costs indicated in the store.
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Any additional charges arising from customs procedures will be borne by the buyer/customer , who will be responsible for paying them to the relevant authorities.
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We are not responsible for delays caused by customs clearance processes.
6. Returns and Right of Withdrawal
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The customer has 30 calendar days from receipt of the order to request a return, except for personalized products or products that are not allowed for hygiene reasons (e.g., jewelry, underwear, etc.).
- Products must be returned in perfect condition, unused and in their original packaging.
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Return shipping costs will be borne by the customer, except in cases of error or factory defect.
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Once the return is received , the amount will be refunded using the same payment method used.
7. Warranty
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All our products come with a 2-year legal guarantee against manufacturing defects.
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The warranty does not cover damage caused by misuse, normal wear and tear, or improper handling.
8. Responsibility
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We are not responsible for damages resulting from the misuse of products purchased in the store.
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We reserve the right to modify the Terms and Conditions at any time, without prejudice to the rights acquired by the customer.
9. Data Protection
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The personal information provided will be treated in accordance with our Privacy Policy , available on the website.
- The client guarantees that the data provided is truthful and undertakes to keep it updated.
10. Applicable Legislation
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These Terms and Conditions are governed by current Spanish and European legislation.
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In case of conflict, the parties will submit to the courts and tribunals of Madrid, Spain , unless otherwise provided by consumer protection regulations.
