Your Privacy Choices – Tienda Galería Colecciones Reales

Free shipping to mainland Spain and the Balearic Islands for orders over 100 euros

Your Privacy Choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Terms & Conditions

Welcome to the Madrid Royal Palace Shop . By accessing and using our website https://tienda.museoreinasofia.es/ and making a purchase, you agree to comply with the following Terms and Conditions. We recommend that you read them carefully before placing an order.

1. General Information

This website is managed by Palacios y Museos , with registered address at C/ Raimundo Fernández Villaverde, 61 7D 28003 Madrid .
If you have any questions, you can contact us at info@palaciosymuseos.com .

2. Use of the Website

Access to our online store is free and open, although the use of certain services may require registration.
The client agrees to make proper use of the website and not to engage in illegal or fraudulent activities.

3. Purchase Process

To make a purchase, you must select the products, add them to the cart, and complete the payment process.
Upon confirming your order, you will receive an email with the purchase confirmation and shipping details.
We reserve the right to cancel orders in case of errors in published prices, lack of stock, or misuse of the platform.

4. Prices and Payments

All prices will be billed in Euros (€) even if the contents of your shopping cart are displayed in your local currency. Payment will be processed in Euros at the most up-to-date exchange rate and includes VAT (where applicable according to current regulations).
Accepted payment methods will be indicated during the purchase process .
For shipments outside the European Union, tariffs, taxes and customs fees will be the responsibility of the customer.

5. Shipping and Delivery

Shipping scope: We ship nationally and internationally.
Delivery times: Delivery times may vary depending on the destination. Once your order is confirmed, you will receive an email with tracking information.
Shipping costs : Shipping costs will be calculated and displayed before you complete your purchase.

Shipments outside the European Union

Orders shipped to countries outside the European Union may be subject to tariffs, taxes and customs fees in the destination country.
These amounts are not included in the product price or the shipping costs indicated in the store.
Any additional charges arising from customs procedures will be borne by the buyer/customer , who will be responsible for paying them to the relevant authorities.
We are not responsible for delays caused by customs clearance processes.

6. Returns and Right of Withdrawal

The customer has 30 calendar days from receipt of the order to request a return, except for personalized products or products that are not allowed for hygiene reasons (e.g., jewelry, underwear, etc.).
Products must be returned in perfect condition, unused and in their original packaging.
Return shipping costs will be borne by the customer, except in cases of error or factory defect.
Once the return is received , the amount will be refunded using the same payment method used.

7. Warranty

All our products come with a 2-year legal guarantee against manufacturing defects.
The warranty does not cover damage caused by misuse, normal wear and tear, or improper handling.

8. Responsibility

We are not responsible for damages resulting from the misuse of products purchased in the store.
We reserve the right to modify the Terms and Conditions at any time, without prejudice to the rights acquired by the customer.

9. Data Protection

The personal information provided will be treated in accordance with our Privacy Policy , available on the website.
The client guarantees that the data provided is truthful and undertakes to keep it updated.

10. Applicable Legislation

These Terms and Conditions are governed by current Spanish and European legislation.
In case of conflict, the parties will submit to the courts and tribunals of Madrid, Spain , unless otherwise provided by consumer protection regulations.